Booked this hotel for its convenience to the bus station. Read and knew the rooms are small before booking, it is fine for the price given. But when we were staying there the room was hot and humid, obviously the air conditioner didnt function well, told the receptionist but they say just put it at High and 22 degree celsius any lower it will auto shut off. Imagine waking up drained in sweat. Hotel also charged SGD10 for 45mins late check out, claiming that they had called us but the phone did not ring, it never rang. Hotel reception gave excuse saying that maybe the phone cable was loose claiming that they did call. In fact, I requested for late check in and late check out during booking, they did not inform us that the request couldnt be fulfill when we were checking in. So whats the point of requesting then? The room and hotel was all good but charging us randomly isnt what a hotel should do.